Key Daily Responsibilities Involve:

• Oversees projects and operations, maintaining a schedule of tasks for each project, open communication with clients and following up on work results.
• Screens and routes incoming calls and messages when necessary
• Deal with any queries via phone, email and general correspondence
• You will be the first and last impression of Splattered Ink to our clients and associates
• Handling incoming orders, preparing quotes and proposals and writing up orders
• Handles client complaints, grievances, questions and concerns
• Invoice clients, manage accounts receivable and accounts payable
• Monitors office usage of supplies and reorders as needed
• Answer questions about the services Splattered Ink provides including limited technical assistance with email and our content management system

Ongoing Key Responsibilities:

• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Tracks spending and budgets
• Contributes to team effort by accomplishing related results as needed.
• Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
• Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.
• Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.
• Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
• Assists in maintaining staff by recruiting, selecting, orienting, and training employees.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Creates any needed data in the form of letters, memorandums, proposals or reports

You will Need:

• The desire to make a real difference in a small company, and to have some fun along the way
• Excellent communication skills including oral, written and interpersonal
• Work efficiently, accurately and independently
• Maintain organization and flexibility
• Ability to adjust to changing deadlines
• Thorough knowledge of office equipment and software systems including word processing, spreadsheet and presentation software.
• Strong business and finance administration knowledge
• Basic book keeping skills with a high degree of accuracy
• Ability to produce business correspondence, proofread for grammar, spelling and punctuation with a high degree of accuracy
• Some sales support is required
• Experience managing the calendar of a busy office
• Supply Management, Informing Others, Tracking Budget Expenses, Delegation, Staffing, Managing Processes, Supervision, Developing Standards, Promoting Process Improvement, Inventory Control, Reporting Skills
• Exhibits confidentiality when dealing with staff matters